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Shipping & Returns

Shipping & Returns

Shipping Policy

Booksmart Studio offers free Fed Ex Ground shipping for orders over $800 and is only for addresses located within the Contiguous United States. Free shipping is not available for Alaska or Hawaii. We ship Internationally with either Fed Ex or USPS, the buyer pays for all duties/tariffs and the shipping cost.

Delivery Time
Delivery Times are based upon the shipping option you choose and the amount of time needed to process and ship the order from our location. Generally all orders received are shipped within 3-5 days (excluding weekends) of being received. The Libro Collection books are custom made to order and normal seasonal turnaround is 3-5 days and during the holidays it can be up to 2 weeks. If you require a specific timeline please call us to discuss options.


Calculating Cost
Shipping and handling costs for orders from Booksmart Studio depend upon the shipping methods and options you choose. Please also note that the shipping rates for many items we sell are weight-based as well as size based (oversized items). To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. To calculate the cost of shipping, place your item(s) in the Shopping Cart. From the Cart, you can see what the estimated shipping cost will be. It shows the total estimated cost of shipping and handling of your entire order at the bottom of the page.

 

 

Our Returns Policy


You may only return a standard Libro from Booksmart Studio within 30 days of delivery for store credit. Shipping charges will not be refunded! If your order qualified initially for free Fed Ex Ground shipping, the original shipping cost to Booksmart Studio will be deducted from your refund. All returned items will incur a 15% restocking fee.



 

We cannot accept returns of certain items, including:
Any item that is returned more than 30 days after delivery. Any item that is not in its original condition, is opened, is damaged, or is missing parts. Any product missing the serial number or UPC. We will do our best to process your return quickly. Please allow 14-21 days. Refunds will be credited to the original purchasing account only. If you return a product to us after it has been opened, and you stated it was in original condition when we approved your return, you will either incur an additional $15 open box fee or will lose your refund at the discretion of Booksmart Studio.  WE CANNOT ACCEPT RETURNS ON ITEMS THAT WERE PERSONALIZED.

 

Follow these directions to return by mail:
E-mail sales@booksmartstudio.com to obtain a Return Authorization Number Include all original packing materials, manuals and accessories with the product to avoid any additional fees.

Include the packing list with your product and indicate on it the reason for the return. We recommend you return items via Fed Ex, UPS, or insured parcel post for proof of delivery. We also recommend that you reuse the original shipping carton and packing materials. You are responsible for return shipping and insurance charges. Original shipping and handling charges are not refundable.

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